eMachines Windows Vista FAQ

eMachines recommends Windows Vista® Home Premium.

Windows Vista - Unable to Access Secure Internet Sites

Note: Some of the following procedures or guidelines are from a third-party source and have not been validated by Gateway. These suggestions are intended to assist in resolving technical issues or creating potential workarounds for technical issues. While it is our goal to assist our customers in every way possible, Gateway is not responsible for any loss of data as a result of implementing the following procedures, workarounds, or suggestions.

  1. If the problem is with just one Web site, try to access another secure Web site. If there is not another secure web site that you access on a regular basis, try this link: http://www.verisign.com/advisor/check.html.

  2. If the problem appears to be with one Web site, try the following steps:
    1. In Internet Explorer, from the Tools menu, click Internet Options.
    2. On the General tab, click Delete, then click Delete Cookies.
    3. Click Yes.
    4. Click Delete History, then click Yes.
    5. To save changes, click Close, then click OK.

  3. If this does not resolve the problem, try adding the Web site to the list of trusted sites.
    1. In Internet Explorer, from the Tools menu, click Internet Options.
    2. Click the Security tab, and then click Trusted Sites.
    3. Click Sites, and then type in the URL.
    4. Click Add, click Close, and then click OK.
    5. Make sure the address is not listed under Restricted Sites

  4. Try Windows Updates from the Microsoft Web site.

  5. A common solution is to reregister the following .DLLs used by Internet Explorer.
    1. Click Start. In the Start Search dialog box, type: Regsvr32 urlmon.dll, and then press ENTER.
    2. Click OK at the confirmation message.
    3. In the Start Search dialog box, type: Regsvr32softpub.dll, and then press ENTER.
    4. Click OK at the confirmation message.

  6. Check for viruses or Spyware. The most common cause of this kind of problem is Spyware or virus infections.

  7. Check for security software such as firewalls or pop-up blockers.

  8. Make sure that security software was not recently installed or parameters changed. This includes Internet security packages. If so, try temporarily disabling the new software. If that resolves the issue, consult the help files or documentation for a way to configure the software correctly.

  9. Try temporarily disabling any other security software such as firewalls (including the Windows Firewall), anti-virus, Ghost Surf, Pre-empt or pop-up blockers.

    To disable the Windows Vista Pop-up Blocker:

    1. In Internet Explorer, from the Tools menu, point to Pop-Up Blocker, and click Turn Off Pop-up Blocker.
    2. If temporarily disabling any of these fixes the issue, try configuring them to work properly with secure Web sites.

  10. Make sure that Internet Explorer settings are correctly set.
    1. Open Internet Explorer, and then from the Tools menu, click Internet Options.
    2. In the Internet Options dialog box, click the Security tab.
    3. On the Security tab, click each of the icons at the top of the window. Click Default Level for each.
    4. Click the Content tab. Click ClearSSLState (if available), and then click OK.
    5. If Parental Controls are enabled, click Parental Controls, click the account, then click Turn Off Parental COntrols.
    6. In the Internet Options dialog box, click the Advanced tab. Under the Security section, select Use SSL 2.0 and Use SSL 3.0.
    7. Click the Connections tab. Click LAN Settings, and then uncheck the Use a Proxy server for your LAN checkbox. Click OK twice.

  11. Disable third party browser extensions.
    1. Open Internet Explorer. In Internet Explorer, from the Tools menu, point to Manage Add-ons, then click Enable or Disable Add-Ons.
    2. Click to select an add-on, and then click Disable.
    3. Click OK.

  12. Check the date and time. Secure Web sites typically have certificates that expire. If the date and time are incorrect, it can cause difficulties accessing secure Web sites.

  13. Run System Restore if the problem has just recently occurred.

  14. Re-register all of the Internet Explorer and security related DLLs that have not been already registered.
    1. Click Start.
    2. In the Start Search dialog box, type the following commands and press ENTER. A confirmation message appears after each one. Click OK when prompted.

      Regsvr32 dssenh.dll
      Regsvr32 rsaenh.dll
      Regsvr32 mssip32.dll

  15. Check for hardware difficulties. If a router is being used, try bypassing the router. If a cable/DSL modem is used, try power-cycling the modem.

    If following the above procedures did not resolve your problem, please contact Gateway through one of the following methods:
 Survey
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